Hi,
I wanted to post about my recent experience with Dan Wesson Customer Service.
Back in September, I discovered from a conversation with other shooters at an IDPA match that CZ still offered replacement barrels for the DW 15-2V .357 magnum revolver. I called CZ and they gave me the number for DW. When I called DW a very nice lady gave the info about the options for 4" SS barrels. I was told at the time that since each piece is made to order, the expected delivery time was 3 weeks. I placed the order that day (Wednesday) and when I came home the following Wednesday, the new barrel was waiting for me! One week turn-around! Fantastic! The 4" SS VH barrel assembly is one beautiful piece of machining.
When I discovered the barrel tool I had was actually for the .44 magnum, I again called DW and spoke to a gentleman in the shop. It very short order I had the required tool and couldn't be more pleased.
I can't say enough for the incredibly positive experience I had with DW and I look forward to the "new" pistol packs.
Thanks again to DW,
Matt
