CZ's customer service

[Metal Wonder Nine Guy]

Have any of you sent guns to CZ for repairs or warranty work? Are they pretty good with getting things fixed on time or do they take a while? Thanks!

[QuickDrawMcgraw]

I've sent one P10C to CZ-USA for warranty work in 2019.

Was easy and painless to send to them - get worked on - and returned to my front door.

It did take a little over a month - pre-corona times.

But they replaced the entire gun with a brand new one.

I've always felt if you are sending something in to get worked on - whether upgrades or warranty work...it is well worth the 'wait' or length of time they must put into fixing, upgrading your firearm.

Your firearm won't be the only one there - who knows how many people they have working on either that specific firearm or that type of problem. 

You want them to take their time actually - I mean they could of looked at mine when I sent it in...meh its good to go and put a spring or 2 in and resent back to me....but they took their time and realized it was not fixable and mailed me out a brand new P10C.  I would always like them to take longer to fix or upgrade or whatever I'm sending it in for than having to send it back multiple times.

[Ron M.]

My experience with customer service was great. I had an early P07 Duty that somehow lost it's serial number plate. Contacted CZ USA, they had a shipping label to me in a couple of hours. Shipped it back on December 15th, received a new version P07 replacement just after New Years. When you consider they have a  2 week Christmas shutdown, that was excellent service.

[Tok36]

My CZ 97 BD was a ten day turn around when it went in for a bad Extractor. I believe that it may depend on the specific issue in question, replacement parts availability and how busy they are at the time.

[Swamp ash]

CZ-USA was really great when I had a slight issue with my Shadow Line.
It was quick and easy and they were very responsive.

[bang bang]

its been my experience that i cant or dont have anything to complain about on the CZs they worked on for me.

as far getting it fixed on time?  To me this is relative.  Some people are procrastinators and dont plan head or always need things yesterday. Again, dont know who you are or your endgame.   All of the toys i have sent in, i was in no rush what so ever and they fixed/repaired what i wanted done and i got it back.

you dont say what the issue is either, so thats up to you.

[Claymore504]

I have had to send a Rami BD 9mm, P07 9mm slide and P01 Omega UG/SR in for warranty. My experiences are below. I would not hesitate to send in another gun for warranty.

Rami BD - I could not take one of the grips off due to the threaded inster in the frame would just spin and not allow the grip screw to back out. Sent it in and they fixed it no questions asked. Got it back in maybe 2 weeks.

P07 Slide - Got my P07 OD green 9mm straight from CZ through the LE/MIL program. Got it home that night and noticed the front night sight was dead. Called them up and no problem. Sent me a label and I sent the slide back. Got the slide back in about a week and took it out of the box and the front sight was still dead. Called and spoke to the actual gun smith that worked on it and he could not believe it happened and said he would make it right. Sent it back and got it back with a new front night sight. Good to go.

P01 Omega UG/SR - Got it stright from CZ through the LE/MIL program. Took it to the range the first time and the front night sight was dead by that same night. Called and they sent me a shipping label and I sent it back. They called about a wekk later and said the front supressor height night sights were on back order. i told them no worries and just keep the slide and I would wait. After close to 6 weeks they called and said they had not idea when they would get new sights. They offered me a new P01 Omega UG/SR, like I sent in, or a new standard model P01. I chose the same model I had and they sent me a label to send in my frame. About a week later I got a complete new gun .

[The Principal]

They were good when I recently called. I almost sent my new-ish p10c in for warranty work. They emailed me a shipping label, etc. I decided to polish the feed ramp and give it another go at the range and the problem seemed to work it’s way out over a couple range trips; so I never sent it in. I think they said it was about a 6-8 week turnaround. This was about a month ago.


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[RoverSig]

My theory is that customer service is an indicator of the economic prospects of a company.   Having good customer service brings customers back and adds to the bottom line, but for some companies it is one of the first things that gets cut during hard times.  For example, I give S&W a lot of credit for having very good customer service through their good times and bad (and they sell a lot of guns for economical prices).  I think some of the companies that have a reputation for bad customer service may be the next to fold.   

So when I hear CZ has good customer service, it is good to hear because it means it will be there if I need it, plus it means the company has good prospects to stay around longer.

[SI VIS PACEM PARRABELLUM]

My theory is that customer service is an indicator of the economic prospects of a company.   Having good customer service brings customers back and adds to the bottom line, but for some companies it is one of the first things that gets cut during hard times.  For example, I give S&W a lot of credit for having very good customer service through their good times and bad (and they sell a lot of guns for economical prices).  I think some of the companies that have a reputation for bad customer service may be the next to fold.   

So when I hear CZ has good customer service, it is good to hear because it means it will be there if I need it, plus it means the company has good prospects to stay around longer.

Of the two instances I used CZ Customer service they cured the issue both times the first time. I like My S&W's but of the 3 times I used their customer service 2 guns went back twice and one went back 3 times before the issues were cured. So I look at things through that experience.