welcome
sometimes you can get by with sending it back the 1st time and hopefully it works. But if it doesnt, you need to do as you need to do.
Not sure where someone thinks it takes x many days/weeks to fix something. It takes as long as it takes.
Troubleshooting an issues if you are lucky is as easy as 1, 2, 3. If not, then you need to spend more time.
I had the samething happen with a Taurus. And a colt too.