I agree that it's doesn't look great, but both things appear to be cosmetic. The slide rail appears do have been left a bit tight, and the edge where the shard came off seems to have been left sharp, not rounded. The rail will wear in. The slide markings could've been done better; the 75D Compact surplus same I bought has equally rough markings, but it is what it is. Perhaps the customer could have rejected the transfer and had CZ USA send him another sample, or worked out a deal to send him some accessories as a credit. Many times commercial guns are finished to a finer level than military contracts, but the guy who did that one just didn't pay attention, or was new to the game. I don't blame the buyer for being disappointed, especially if it's more for looking rather than shooting, but he should have inspected it at the dealer's prior to signing the papers.