Author Topic: Sig Sauer customer service  (Read 275 times)

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Offline hodge

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Sig Sauer customer service
« on: September 12, 2019, 06:44:40 AM »
A good job deserves being mentioned- more often than not, all you hear is the bad.
I recently bought a Sig 365 manual safety. I noticed, days after receiving it, a small area of finish missing on the slide, where the left side safety lever was hitting. I belong to Sigtalk, and I (later) happened on a post, about the same issue. The poster included a photo, showing that the safety lever was asymmetrical in the slide- there was liberal space between the right side slide lever and the slide, while the left side would rub. Mine was the same. Reading further, other owners had the same condition, and Sig was fixing them. So, I contacted Sig and got an RMA.
I dropped the gun off at a FedEx depot this past Monday, the 9th. I was expecting a notification email that they had received the gun. I found an email from Sig this morning (the 12th), and was very surprised to find that it was a notice of return shipping. The 365 has been repaired (no information other than it's finished), and it will be delivered tomorrow. 5 days turnaround- that is exceptional.
I definitely had not expected such quick service.

Offline Philipl

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Re: Sig Sauer customer service
« Reply #1 on: September 12, 2019, 07:03:53 AM »
Sig customer service is top notch. My few interactions with them have been perfect

Offline Hammer Time

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Re: Sig Sauer customer service
« Reply #2 on: September 12, 2019, 09:20:28 AM »
That's great to hear a positive story - seems like people are typically only motivated to post something when they've had a bad experience with a company, which can lead to one-sided impressions.

SP-01 Tac

P-07 OD

Offline Old-Duckman

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Re: Sig Sauer customer service
« Reply #3 on: September 12, 2019, 12:29:06 PM »
My one and only SIG CS story is good as well.

Got a SIG 522 "Target" model. It was missing the spring on one of the extractors, I don't see how that got through quality control, however not wanting to send a brand new firearm back before I even fired it, I dug into my spring stash and fixed it myself.

When I went to the range it was shooting patterns not groups. I replace the cheap scope it came with,  with a nice Redfield...No change. I contacted SIG CS and was told I could send it in but if it was in spec I would be charged for range time and ammo.

Got it back in short order with a very nice target, noted on the target was the fact that the group was fired with CCI Mini Mags. I was NOT charged for range time or ammo and once I switched to the CCI ammo it has been a fine shooter.


Offline hodge

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Re: Sig Sauer customer service
« Reply #4 on: September 13, 2019, 01:57:06 PM »
FedEx just dropped my 365 off. I couldn't believe it- Sig inspected and replaced-
slide
extractor
extractor spring and insert
coil pin
disconnector
and the recoil springs.

The safety is now symmetrical, without rubbing. Otherwise, the gun had run 100% (I only had about 75 rounds through it). I hadn't anticipated them replacing anything, other than maybe safety parts. Certainly not the entire slide. Oh, well- I'm very happy to have it back.

Offline EPEEIST

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Re: Sig Sauer customer service
« Reply #5 on: September 13, 2019, 02:15:59 PM »
I am happy to hear some good Sig CS stories for once!  My experiences have been more negative than positive by a fair amount.  QC and CS are the two things I really wish Sig would address.

Offline recoilguy

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Re: Sig Sauer customer service
« Reply #6 on: September 13, 2019, 05:59:00 PM »
Sigs CS has always been spot on for me.
I appreciate the job they have done for ma as well

RCG
What I lack in speed , I make up for with inaccuracy

Offline Hillbilly357

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Re: Sig Sauer customer service
« Reply #7 on: September 14, 2019, 08:50:28 AM »
During the Voluntary Recall for the P-320, I was especially pleased with Sig's response and turnaround time.