Bren 2 9" FTE/Stovepipe issues

[czfanatic_]

I'm giving CZ-USA a chance because I love CZ-UB.  I am starting to hate CZ-USA. 

Spent the past hour tearing my 9" apart to get it ready to send back. 

I've got well over ten grand worth of CZ firearms and it is like they don't even care that you are a loyal customer. 

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How are you shipping the rifle back, in the og box?  The complete lack of spare parts and no news on when they will have any, has left my bren 2 in a not quite shootable state.  I have stripped screws on the bottom rail, and want fresh oem ones before I do any more shooting, and they don't have any spares, and I am seriously considering seeing if I is faster to get it sent back , if for nothing else, to get them to get me new screws.  This situation is so bleeping dumb.

I'm gonna ship it in the original box and put that in another box.  It sucks cause I had to take everything off of the gun, including my Modlite OKW ($400 flashlight) which was loc-tited and screwed directly to the hand guard.

I never planned on taking this hand guard off of the rifle again.  It is too sketchy taking out those screws and putting them back in.  This time I only torqued them to 50 in/lbs.

I'm tempted to mark my barrel and gas regulator somehow so I can tell if they replace more than just the broken extractor. 

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[Magsz]

I'm giving CZ-USA a chance because I love CZ-UB.  I am starting to hate CZ-USA. 

Spent the past hour tearing my 9" apart to get it ready to send back. 

I've got well over ten grand worth of CZ firearms and it is like they don't even care that you are a loyal customer. 

Sent from my SM-N950U using Tapatalk

How are you shipping the rifle back, in the og box?  The complete lack of spare parts and no news on when they will have any, has left my bren 2 in a not quite shootable state.  I have stripped screws on the bottom rail, and want fresh oem ones before I do any more shooting, and they don't have any spares, and I am seriously considering seeing if I is faster to get it sent back , if for nothing else, to get them to get me new screws.  This situation is so bleeping dumb.

I'm gonna ship it in the original box and put that in another box.  It sucks cause I had to take everything off of the gun, including my Modlite OKW ($400 flashlight) which was loc-tited and screwed directly to the hand guard.

I never planned on taking this hand guard off of the rifle again.  It is too sketchy taking out those screws and putting them back in.  This time I only torqued them to 50 in/lbs.

I'm tempted to mark my barrel and gas regulator somehow so I can tell if they replace more than just the broken extractor. 

Sent from my SM-N950U using Tapatalk

I have no clue if CZ is reading these forums...

I would put some inconspicuous paint pen marks somewhere.

CZ said they "cleaned gas port and piston".  They're full of bleep as my gun came back just as dirty as when it left.  They also never pulled my barrel as my gun came back with the handguard screws still witness marked as I had left them.

[Aries144]

Start sending complaints to CZ in Czech Republic. They probably don't know CZ USA is destroying their reputation.

Anyone have an email for CZ Czech?

[America_First]

Please let him know we can likely get a group buy together and buy quite a few at one time.  ^

[CursedItem]

I've noticed at least one YouTube video reviewing the Bren 2 which just mentioned  "the 7.62 models don't work" so maybe that would help to bring this to CZ's attention. I'm sure they wouldn't like to see reputational damage. It's in this video, although I can't find the right time offset and it was only a flippant off hand comment

https://www.youtube.com/watch?v=hG3daxzzA5Q

I own a 7.62 11", but due to COVID I haven't shot it yet. My range time has been limited, so I've focused on my handguns and cowboy action training only. Feeling like I should exercise caution until more is learned...

[America_First]

Wow - yeah, word is getting around that the Bren 2S (Ms) in 7.62x39 is unreliable (@ 13:30 mark).  CZ-USA is going to be in a world of hurt if they don't actually solve this problem, will definitely affect future sales.  They can't sit here and call the customer wrong forever.  I've messaged CZUB today about this, again, to let them know that CZ-USA is going to really harm their reputation as a company for this issue. 

[czkyle1776]

Seems like roasting a company on social media or YouTube is the fastest way to elicit a response these days. Most companies won't even respond to individual customers anymore until you call them out on social media.

[America_First]

It is very sad that it comes down to that for sure.

[Aries144]

Better Business Bureau. Seriously, make a complaint with the BBB and you'll have someone from the company talking to you within a few days.

[czfanatic_]

Better Business Bureau. Seriously, make a complaint with the BBB and you'll have someone from the company talking to you within a few days.

I just filed a complaint with the BBB of Greater Kansas City.

I encourage others to do the same.  Took me about 5 minutes. 

Let's go, boys!

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[CursedItem]

There might be something to that. They do have filed responses to complaints (example regarding welded trigger packs):

https://www.bbb.org/us/ks/kansas-city/profile/gun-dealers/cz-usa-0674-99136021/complaints

It probably isn't a good idea for someone who hasn't directly experienced the problem to file a complaint. It looks like you can attach documentation to your complaint.

Since these guns are designed and built overseas, to what extent would their KC import office be able to actually help?

[czfanatic_]

There might be something to that. They do have filed responses to complaints (example regarding welded trigger packs):

https://www.bbb.org/us/ks/kansas-city/profile/gun-dealers/cz-usa-0674-99136021/complaints

It probably isn't a good idea for someone who hasn't directly experienced the problem to file a complaint. It looks like you can attach documentation to your complaint.

Since these guns are designed and built overseas, to what extent would their KC import office be able to actually help?

Good call on people only filing reports who have had negative experiences. 

They are designed and manufactured overseas, but CZ-USA sells and supports them.

They should be able to send me an extractor, I don't see what the problem is.

I'm not asking much of the US office other than to replace a $10 broken part on a $1700 gun. 

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[Aries144]

I think I'd jump straight to demanding a replacement gas cylinder with reduced-size ports.

You're supposed to be able to trust the competence and integrity of a gun manufacturer's representative in your country. You're supposed to be able to send a faulty firearm back for warranty work and see it returned with the problem solved and perhaps even an explanation as to what was wrong and what they changed to fix it.

[CursedItem]

Have there been other recent problems with CZ support and reliability? I'm not saying anything you're saying is incorrect, this is just an ask for information. It impacts the degree to which I'd invest my time and money in their products.

[czkyle1776]

Have there been other recent problems with CZ support and reliability? I'm not saying anything you're saying is incorrect, this is just an ask for information. It impacts the degree to which I'd invest my time and money in their products.

I own quite a few CZ products and I've luckily never had to contact support since CZ products are generally THAT good. They run like tanks. However, I recently ordered some replacement parts for my Bren 805 that weren't finished properly and even broken. I contacted support and was basically told, "They're all like that and there won't be any more." Now, I know the 805 is discontinued, but still. There must be thousands of them out there. Parts are done within 2 years of selling the last ones? I dunno if I'm old fashioned, but I feel like I should be able to repair a $1,300 product I purchased for a few years at least. Other than that, I've loved CZ. I don't know...maybe their support has always been like this, but I didn't know because I've never had to use it.