I called CZ USA yesterday to ask about the springs, spare parts, manuals, etc. Was pretty unimpressed. Person I was talking to knew next to nothing about the extra springs that came with my Orange. Read off something about 2 of them being 13lb and 11lb, but couldn't tell me which of the pairs of springs that was. Said he'd have to talk to somebody and I could call back in today to get more info.
No other manuals or documentation are available from CZ about the gun, springs, etc.
First he told me they could not get the bushing tool (want a spare) then told me they were out of stock. Said they could not get spare slides for them, but they were trying to change that since they got "several calls a day" asking for them. Couldn't tell me the born on date, only the import date.
So I didn't get much out of the call, except a surprise that my USA customer service experience is pretty poor thus far.