Trying to contact Dillon for warranty parts ?

[Wobbly]

The return spring on my case feed shuttle fractured. I checked my spare parts box and that is not one of the springs in the kit. A work-around was fashioned within an hour, but it was only a temporary fix.

When I looked at the Dillon website to get the 800 number, a BIG front page asking for extra patience came up. I'm thinking, hmmm these guys are busy. Then I called the 800 number and was shuffled to hold for 10+ minutes, where I decided the "call-back option" was starting to sound much better. When no one called back in 36 hours I started thinking, hmmm these guys are very, VERY busy !

But I had to get my part on the way, so I looked for another solution. From an online parts catalog I got the PN of the spring. I really didn't need more than 3 minutes of their time, but that's apparently more time than these very, very busy people had.

I decided to use their "Open a Tech Support Ticket" option, which is an email directly to Dillon Tech Support. I kept the message as lean as possible. "Case shuttle spring broke. PN 13937 "Case Insert Slide Spring". Then my full name, address, email, phone number, and customer number. (This option also allows photos to be attached, if needed.)

https://www.dillonprecision.com/technical-support.html

Boom! I got an email response within 2 hours and the repair part in 5 days. So if you need repair parts, and know the part number, then this is a method that will get you straight through with the least amount of trouble.

Hope this helps.

[Crawl]

Opening a ticket has consistently been the fastest way to get a response since Covid started.

They've told me on multiple occasions that they've had trouble with their callback system.

Sent from my SM-G986U using Tapatalk

[newageroman]

similar thing for me and the little white powder drop spacer (which I did finally find buried in a crevase in the powder drop. I called though, and they got parts out within a week or so. I also ordered a few other parts and got them within a couple weeks.  But that was a late last year. Good to hear they are keeping up with service -thx for sharing.

[Clint007]

Or....Wobbly....you can message me with what you need and I can stop in the store on my way back from In-N-Out some afternoon and get what you need and USPS it to you.   They sponsor our state IDPA match regularly. and I’ve spent enough there the past 10 years that they gave me a parking space with my name on it...


C

The return spring on my case feed shuttle fractured. I checked my spare parts box and that is not one of the springs in the kit. A work-around was fashioned within an hour, but it was only a temporary fix.

When I looked at the Dillon website to get the 800 number, a BIG front page asking for extra patience came up. I'm thinking, hmmm these guys are busy. Then I called the 800 number and was shuffled to hold for 10+ minutes, where I decided the "call-back option" was starting to sound much better. When no one called back in 36 hours I started thinking, hmmm these guys are very, VERY busy !

But I had to get my part on the way, so I looked for another solution. From an online parts catalog I got the PN of the spring. I really didn't need more than 3 minutes of their time, but that's apparently more time than these very, very busy people had.

I decided to use their "Open a Tech Support Ticket" option, which is an email directly to Dillon Tech Support. I kept the message as lean as possible. "Case shuttle spring broke. PN 13937 "Case Insert Slide Spring". Then my full name, address, email, phone number, and customer number. (This option also allows photos to be attached, if needed.)

https://www.dillonprecision.com/technical-support.html

Boom! I got an email response within 2 hours and the repair part in 5 days. So if you need repair parts, and know the part number, then this is a method that will get you straight through with the least amount of trouble.

Hope this helps.

[Wobbly]

Ha !  Good to know, Clint. 

[JBruns]

I just called Dillon. My XL650 was not indexing. I got through after about 4-5 minutes of being on hold. Tech was great and is sending me the spring I need. I'm very happy with the experience, even as busy as they are.

[Assnolax]

Put the online warranty request in.  Got the parts within a week, even gave me a micro switch which shouldn't have been covered.