Author Topic: New to the forum - shout out to CZ customer service  (Read 698 times)

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Offline DadyTX

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New to the forum - shout out to CZ customer service
« on: September 13, 2023, 01:26:13 PM »
I wanted to give a shout out to the CZ warranty repair department. I am disappointed that I needed to recently send two guns in for repair, but I love the way they handled everything and I love my (3) CZ's!

This was impressive:
1) They notify you when they receive the gun
2) They give weekly updates
3) When the repair is complete they notify you with a description.

The 97B was simple warranty. The wrong slide stop had been installed during construction. No cost for shipping or anything.

The P07 Duty was not a warranty claim. A local gunsmith said it would be $120 to disassemble for inspection, then whatever charges thereafter. By looking at it he didn't know why the slide stop would not hold the slide and I didn't have a good feeling so I contacted CZ. With CZ the cost was $150, including shipping both ways. As it turned out, there was no extra charge for the replacement parts.




Online Wobbly

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Re: New to the forum - shout out to CZ customer service
« Reply #1 on: September 14, 2023, 08:47:01 AM »
Welcome from Georgia.

Please take a few moments to familiarize yourself with all the sticky posts in the 'New Members' section. Together with the Help Topics in the 'Important Information !' or 'FAQ' sub-section, these include 'how tos' such as 'how to' post pictures on the forum.
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