ARCHIVES > CZF ARCHIVES II
Question for people on this board
CzechPoint:
I'm curious and I'm hoping you can shed some light on this question for me. When people have problems, why do some not ask me for assistance in the "Ask Dan" section? Or, send an e-mail directly to me? Why do some people avoid contact with me and post their issues in the "VZ-58 semi auto rifle" section only?
Very few people know D-Technik/CSA rifles better than me. I handle the vast majority of warranty questions and warranty repairs. Next month will be 4 years that CzechPoint officially launched and I've been working at CzechPoint since June, 2008. I am looking for feedback as I find it strange that some people will post problems and yet not even contact me for assistance. These are some ideas that I have for possible reasons that people do not contact me:
(1.) Dan is not responsive
(2.) Dan does not really know what he's talking about. vz.58 rifle owners know more than he does.
(3.) I like to post my problem and see if other people have the same problem as me. I'm not interested in what Dan has to say.
(4.) I don't want to bother Dan, he's already busy enough.
(5.) I don't want to bother Dan, I heard he's a real jerk.
(6.) My rifle is not working and I'm really upset. So my priority is to complain first as it makes me feel better. Hopefully my complaining will yield some real information that can solve my problem.
(7.) Dan has lots of gray hair and seems too old to yield any worthwhile information.
(8.) Dan is a former Marine grunt and I've heard those grunts are pretty dumb.
OK, so I've added some silly ideas above to keep it on a lighter note. But, I would like your opinion on why some people never contact me with their questions or issues. When I have a problem I need help resolving, I go straight to the manufacturer for real answers. My thinking is: who is going to know the product more?
I appreciate your assistance.
Dan
2fewdaysafield:
--- Quote from: CzechPoint on September 10, 2012, 01:01:38 PM ---I'm curious and I'm hoping you can shed some light on this question for me. When people have problems, why do some not ask me for assistance in the "Ask Dan" section? Or, send an e-mail directly to me? Why do some people avoid contact with me and post their issues in the "VZ-58 semi auto rifle" section only?
Very few people know D-Technik/CSA rifles better than me. I handle the vast majority of warranty questions and warranty repairs. Next month will be 4 years that CzechPoint officially launched and I've been working at CzechPoint since June, 2008. I am looking for feedback as I find it strange that some people will post problems and yet not even contact me for assistance. These are some ideas that I have for possible reasons that people do not contact me:
(1.) Dan is not responsive
(2.) Dan does not really know what he's talking about. vz.58 rifle owners know more than he does.
(3.) I like to post my problem and see if other people have the same problem as me. I'm not interested in what Dan has to say.
(4.) I don't want to bother Dan, he's already busy enough.
(5.) I don't want to bother Dan, I heard he's a real jerk.
(6.) My rifle is not working and I'm really upset. So my priority is to complain first as it makes me feel better. Hopefully my complaining will yield some real information that can solve my problem.
(7.) Dan has lots of gray hair and seems too old to yield any worthwhile information.
(8.) Dan is a former Marine grunt and I've heard those grunts are pretty dumb.
OK, so I've added some silly ideas above to keep it on a lighter note. But, I would like your opinion on why some people never contact me with their questions or issues. When I have a problem I need help resolving, I go straight to the manufacturer for real answers. My thinking is: who is going to know the product more?
I appreciate your assistance.
Dan
--- End quote ---
Dan....
I am hearing someone who is a little frustrated. I know what that is all about. I have been in similar shoes before myself. DROVE ME NUTS!!!!
Can't answer your questions but just want to say that when I lay out my hard-earned folding green for a new gun, the "what if" factor is always very important to me. I want to know that if I get a "problem child" (everybody has a few every now and then) the company is going to make things right for me...quickly and painlessly. And I have EVERY CONFIDENCE that that is the case with CzechPoint.
idiotsayswhat:
Hi Dan,
I posted my issue on the board first because I thought it might have been a minor issue that needed some tweaking and nothing more. I think some of us also know that Czechpoint has been uber busy as of late via the messages on Czechpoint requesting no one call for a status update on their order (ie the VZ58 rifle), and the 6 week wait times for the VZ58 rifle itself... It was a combination of those two things that made me figure I'd ask on here first rather than add to the delay of another customers order...
I can honestly say though that you were very prompt in your responses via email and were never rude.
- Corey
RogerCZ75Bfan:
#9) Dan is extremely busy as I think he pretty much does everything at Czechpoint. I probably should just check with knowledgeable forum members to see if an answer can be had before contacting Dan and pulling him away from all his multiple tasks.
I would have chosen the hypothetical #9) answer, however now I know the correct answer.
Three words.
Dan's the Man.
DanielBoone:
Sir,
I think most people who post with issues have high respect for you and don't want to burden you, which is why I tried here first with my previous be smarter than the tool issue. We know you all are overwhelmed, and I think people just want to avoid you extra work. I'm sorry if my posts contributed to this - but since issues seemed to be popping up I asked the question. I'd have to agree with:
#9) Dan is extremely busy as I think he pretty much does everything at Czechpoint. I probably should just check with knowledgeable forum members to see if an answer can be had before contacting Dan and pulling him away from all his multiple tasks.
I think pretty much everyone who has purchased from Czechpint would do so again. Hearing of other peoples problems here also increases the knowledge base of trouble shooting for the rest of us.
Again, my vote is for you and Czechpoint - and I've been showing many people my new rifle - so far, everyone loves it.
Thank you for your hard work!
DB
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