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Author Topic: Stealth Gear Issue  (Read 2331 times)

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Offline David0408

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Stealth Gear Issue
« on: December 06, 2018, 05:50:59 PM »
Received my holster a couple days ago and I can?t draw my gun without ripping my pants off. I loosened the adjustment screws until two of them fell out and still had the same problem. I shot SG an email and haven?t heard back from them yet. I?ve heard that SG has great customer service and that they can take a few days to respond so I?m not complaining, but I am curious if others have had a similar experience. Thanks in advance.


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Offline Phlyers13

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Re: Stealth Gear Issue
« Reply #1 on: December 06, 2018, 08:02:22 PM »
Which gun did you order it for?  I have a few SG holsters and can attest to their customer service and warranty. They will take care of you. One of my rigs developed a squeak after 2 years and they sent me a return label and brought it back for a complete spa treatment. It?s been nice and quiet ever since.
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Offline David0408

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Re: Stealth Gear Issue
« Reply #2 on: December 07, 2018, 07:57:58 AM »
Quote from: Phlyers13 on December 06, 2018, 08:02:22 PM
Which gun did you order it for?  I have a few SG holsters and can attest to their customer service and warranty. They will take care of you. One of my rigs developed a squeak after 2 years and they sent me a return label and brought it back for a complete spa treatment. It?s been nice and quiet ever since.

PCR.
Wow, after two years? Impressive.


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Offline Phlyers13

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Re: Stealth Gear Issue
« Reply #3 on: December 07, 2018, 05:22:31 PM »
Interesting. Which model? I was thinking about picking one up for my PCR. Please let us know how you make out. 
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Offline David0408

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Re: Stealth Gear Issue
« Reply #4 on: December 07, 2018, 08:32:06 PM »
SG replied today. They asked me to send them two photos. One of the holster empty and one with the gun in the holster. Then they gave me two options. Option 1: they ship me a new shell and I install it. Option 2: send back the holster and they adjust it. I?ll probably opt for a new shell. More to come...


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Offline David0408

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Re: Stealth Gear Issue
« Reply #5 on: December 12, 2018, 11:15:16 AM »
Well I sent pictures and no one has replied. I cant seem to be able to speak to a live person. Not the customer service I was expecting.

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Offline David0408

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Re: Stealth Gear Issue
« Reply #6 on: December 14, 2018, 07:09:01 PM »
Never did her back from them. I guess I?ll chalk it up to them being very busy during the Christmas season. I took a blow dryer to the trigger guard and it works great now. Great holster.


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Offline David0408

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Re: Stealth Gear Issue
« Reply #7 on: December 20, 2018, 10:38:03 PM »
SG finally got back to me to say that they would be shipping me a new shell to try. Yes, it?s taken longer than I?d like, but, they did the right thing in the end. Thank you SG.


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Offline FALer

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Re: Stealth Gear Issue
« Reply #8 on: January 29, 2019, 01:27:53 AM »
Yeah they send out enough emails with sales, but they don't always answer my emailed questions. At this point they don't offer anything I want as they don't have very many options for light bearing pistols. Plus re-holstering is tough with that style of holster.
 
Their quality of construction is excellent though, and they are comfy.

Glad they are finally getting you situated.
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