Anyone else having trouble getting parts from CZ USA?

[Renob]

Noticed this line today at the top of their website.


SHIPPING DELAYED DUE TO INCREASED ORDER VOLUME

[Whereisit]

Waiting on the DWX optic plates to return to stock. When they do, I will most likely be waiting on that order forever as well.

Impact machine has dwx plates in stock.

[Renob]

Impact machine has dwx plates in stock.

Thanks.

Saw that but they do not offer one for the DeltaPoint Pro.

Will email them to see if they will and what the price would be.

[Joe L]

I just got an e-mail from a Jacob Cheney, claiming he was from CZ-USA and that there was a payment issue with my current order but without an order number.  Next, I went to the CZ website and signed in to my account, everything looks correct and the status is still Staging.  My CC info was still current. 

The phone number and extension on the e-mail matches those on the website, so maybe it is legit after all.  I phoned in and was placed on hold with a wait time expected of 60 minutes, so I hung up and will try again maybe tomorrow.  But this is progress! 
Joe L

[Renob]

I just got an e-mail from a Jacob Cheney, claiming he was from CZ-USA and that there was a payment issue with my current order but without an order number.  Next, I went to the CZ website and signed in to my account, everything looks correct and the status is still Staging.  My CC info was still current. 

The phone number and extension on the e-mail matches those on the website, so maybe it is legit after all.  I phoned in and was placed on hold with a wait time expected of 60 minutes, so I hung up and will try again maybe tomorrow.  But this is progress! 
Joe L

Same here but I replied with,
"Estimated wait time on the phone is more than 60 minutes.
Your website chat never gets past the chat-bot.
The payment method on my account is correct.
Please use that to process this order.
Thank you."

[Renob]

The phone number and extension on the e-mail matches those on the website, so maybe it is legit after all. 
Joe L

If you do get through on the phone and they ask for your order number, have them read you what the order contains before giving CC info.

[Claymore504]

So sad to hear this is CZ customer service now. When I got into CZ firearms back in 2016 time frame, it was excellent. Could call and talk to someone no problem and they would help. They had an amazing LE/MIL program that I utilized several times. What a shame.

[Renob]

I just placed the same order again. Showing on my CC account as pending. Will see what happens.

[Renob]

Re-order placed.
Original order cancelled.
Email from Jacob states, should be all good now.
Order showing as staged.
CC transaction still showing as pending.
Will see if it goes through and order status changes to shipped.

"I'll be back"

• T-800 Terminator •

[Renob]

Saturday, June 1st.
Order still showing as staging.
Transaction still showing as pending on my CC account.
Charges from other sources made at the same time on this CC have already posted.
Emailed Jacob again, letting him know the status and not to allow the CC transaction to expire again.
If come Monday, the charge does not go through, not holding out much hope of ever getting these parts from them.
What a way to do business. It's like they don't want our money. 

[huskerlrrp]

Years ago they were great. Sounds like a management/staffing issue.

[MeatAxe]

Years ago they were great. Sounds like a management/staffing issue.

Oh yeah, when CZ took on Colt Management (the Kings of Bankruptcy), it definitely became a management / staffing issue.

[RSR]

I just got an e-mail from a Jacob Cheney, claiming he was from CZ-USA and that there was a payment issue with my current order but without an order number.  Next, I went to the CZ website and signed in to my account, everything looks correct and the status is still Staging.  My CC info was still current. 

The phone number and extension on the e-mail matches those on the website, so maybe it is legit after all.  I phoned in and was placed on hold with a wait time expected of 60 minutes, so I hung up and will try again maybe tomorrow.  But this is progress! 
Joe L

*I think that this is likely indicative of them shuttering/closing-down CZ-USA's payment system and transferring them onto Colt's payment provider's system...  If separate entities and/or payment processors you can't transfer payment authorizations due to fraud protection reasons, so this is them redirecting you to the new system w/o saying as much...

[RSR]

Years ago they were great. Sounds like a management/staffing issue.

Oh yeah, when CZ took on Colt Management (the Kings of Bankruptcy), it definitely became a management / staffing issue.

Isn't "Colt" synonymous with "management/staffing issues"?  If it's not such in the dictionaries/thesauruses, it should be, as it's been the case for nearly 2 decades now...

[Renob]

I may be making some progress on this but not quite sure yet.

If all goes as hoped today, I will let you know what occurred.