Author Topic: Three Strikes On DW Service  (Read 733 times)

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Offline SteveCNJ

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Three Strikes On DW Service
« on: October 17, 2020, 03:55:53 PM »
I've sent my DW Guardian 9mm back for service for a failure to extract properly. I got it back the first time, took it to the range and it failed on the first shot. Sent it back the next day. When I got it back it failed on the first round again. Sent it back and went to the range today. The first shot extracted but the next round wasn't chambered properly and I had a dead trigger. So what's a guy to do? Clearly they have no idea what the hell they're doing and whether I send it back again or 10 more times why confidence do I have im not wasting my time? Zero confidence.  What recourse does a person have?

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Offline bobjd

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Re: Three Strikes On DW Service
« Reply #1 on: October 17, 2020, 05:07:23 PM »
A couple of questions.
1. Have you tried different brands of ammo and had the same results?
2. Have you had someone else shoot it with the same results?

Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #2 on: October 17, 2020, 05:16:58 PM »
A couple of questions.
1. Have you tried different brands of ammo and had the same results?
2. Have you had someone else shoot it with the same results?
I have tried a couple of different brands of ammo and my girls P365 was shooting it all fine.
Nobody else has shot my gun. I'm not limp writing it.

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Offline Stuart

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Re: Three Strikes On DW Service
« Reply #3 on: October 17, 2020, 05:26:42 PM »
what exactly is the failure to extract properly?
case left in chamber? stovepipe?

what is the ammo? factory, remanufactured, reloads?  new brass, range brass?
stuart@czcustom.com
czcustom.com

Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #4 on: October 17, 2020, 05:34:27 PM »
what exactly is the failure to extract properly?
case left in chamber? stovepipe?

what is the ammo? factory, remanufactured, reloads?  new brass, range brass?
Hi Stuart,

The gun fired and the breach would get stuck open with the empty half out and the next round under it.  That was the first 2 times. This last time the brass was ejected and it seemed like the next round was fed but nothing happened when I tried to depress the trigger.

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Offline Stuart

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Re: Three Strikes On DW Service
« Reply #5 on: October 17, 2020, 07:23:20 PM »
The tough part of diagnosis over the internet is I don’t know what the recoil spring is and what your ammo is. I am going to make a lot of assumptions here.
If a gun come back with similar, we would inspect for any damage and then test fire to recreate the problem.
The first two incidences you cite sound like a stove pipe malfunction . Usually too strong a recoil spring or less powerful ammo. So I would look to try a different ammo like S&B, Fiochi or something similar. Or get some recoil springs to try.
Also remember Dan Wesson guns are built beautifully tight. So during the first few hundred rounds I would keep well oiled and expect some malfunctions over a few hundred rounds as the gun settles in.

The picture you should, everything looks at an angle it should have fed. So then I would look at that round.

Just because it runs in a glock or Sig, doesn’t mean it will run in a gun that is built to a tighter standard.

Let me know what ammo/bullet spec you are trying to shoot in it?

stuart@czcustom.com
czcustom.com

Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #6 on: October 17, 2020, 07:54:10 PM »
The tough part of diagnosis over the internet is I don’t know what the recoil spring is and what your ammo is. I am going to make a lot of assumptions here.
If a gun come back with similar, we would inspect for any damage and then test fire to recreate the problem.
The first two incidences you cite sound like a stove pipe malfunction . Usually too strong a recoil spring or less powerful ammo. So I would look to try a different ammo like S&B, Fiochi or something similar. Or get some recoil springs to try.
Also remember Dan Wesson guns are built beautifully tight. So during the first few hundred rounds I would keep well oiled and expect some malfunctions over a few hundred rounds as the gun settles in.

The picture you should, everything looks at an angle it should have fed. So then I would look at that round.

Just because it runs in a glock or Sig, doesn’t mean it will run in a gun that is built to a tighter standard.

Let me know what ammo/bullet spec you are trying to shoot in it?
The gun has 1800 rounds through it so it should be broken in. The recoil spring is stock. I've tried Blazer, Magtech, Remington and others. 115 gr all factory new ammo.

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Offline Stuart

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Re: Three Strikes On DW Service
« Reply #7 on: October 17, 2020, 08:00:29 PM »
So how many malfunctions over 1800 rounds?
stuart@czcustom.com
czcustom.com

Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #8 on: October 17, 2020, 08:12:00 PM »
So how many malfunctions over 1800 rounds?
I don't recall there being enough to ever have been an issue.

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Offline thedude

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Re: Three Strikes On DW Service
« Reply #9 on: October 17, 2020, 09:06:24 PM »
Have you checked the extraction tension?


Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #10 on: October 19, 2020, 11:02:34 PM »
So I spoke with DW support today. They said after three tries and it's not fixed the last option is to get a refund. Not what I was hoping for as the gun shoots really great. I'm waiting on them for the final instructions and what the refund will be.

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Offline SteveCNJ

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Re: Three Strikes On DW Service
« Reply #11 on: October 19, 2020, 11:25:44 PM »
Have you checked the extraction tension?


Hello Dude, I did the check and the extractor held the shell what would seem just right. CZ/DW told me today after 3x the only remedy would be a reimbursement. They didn't give me a number yet. If it's not agreeable would this be a fix that you'd be willing to take on and if so a ballpark number to right the ship?

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