So I had a little issue when my VZ2008 arrived a few months ago. When I took it to the range 2 of my 5 mags were defective where one had a broken last round indicator and the other would fall out of the rifle. So a week or so after my trip to the range I contracted century.
First time I called they said I had to send in my ID and some paper work as I didnt have an FFL and they cant ship me mags without that info. So whatever, a few days later I got it submitted to them. They then said to call in 2 days later and they could process my request.
Called back 2 days later and they said they couldnt find my paper work. Person I talked to ended up finding my paper work but it has not been filed yet so she said she would do that first thing in the morning and that I should call back tomorrow afternoon to finish it up.
I gave her a full day and called the following morning. They get the details they need, and they say they will send the mags. I waited a week or 2 and hear or receive nothing.
I called them back to see if I could get a tracking number or something and they said nothing has been shipped and looks like the order is processing. They did find me an order number this time and said with this number I could check the status after it ships which would be soon they thought. So I waited another week, almost forgot about the request this time and I get a single package dropped off at my door today. Saw it was from Century, but man this thing was way heavier than it should be for 2 mags. I opened the sucker up and found this
YUP they sent me 8 brand new mags and 2 pouches. Holy crap was that a pleasant surprise.