Author Topic: Century Arms Customer Support: Awesome Service or Awesome Mistake?  (Read 5696 times)

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Offline Cheapo

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So I had a little issue when my VZ2008 arrived a few months ago. When I took it to the range 2 of my 5 mags were defective where one had a broken last round indicator and the other would fall out of the rifle. So a week or so after my trip to the range I contracted century.

First time I called they said I had to send in my ID and some paper work as I didnt have an FFL and they cant ship me mags without that info. So whatever, a few days later I got it submitted to them. They then said to call in 2 days later and they could process my request.

Called back 2 days later and they said they couldnt find my paper work. Person I talked to ended up finding my paper work but it has not been filed yet so she said she would do that first thing in the morning and that I should call back tomorrow afternoon to finish it up.

I gave her a full day and called the following morning. They get the details they need, and they say they will send the mags. I waited a week or 2 and hear or receive nothing.

I called them back to see if I could get a tracking number or something and they said nothing has been shipped and looks like the order is processing. They did find me an order number this time and said with this number I could check the status after it ships which would be soon they thought. So I waited another week, almost forgot about the request this time and I get a single package dropped off at my door today. Saw it was from Century, but man this thing was way heavier than it should be for 2 mags. I opened the sucker up and found this  :D
























YUP they sent me 8 brand new mags and 2 pouches. Holy crap was that a pleasant surprise.  :D

Offline vzFOOL

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #1 on: August 27, 2014, 04:37:42 PM »
WOW! Either way, great fortune for you!

Offline Trypcil

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #2 on: August 27, 2014, 04:47:34 PM »
A happy surprise - or, are you saying 'you don't always get what you pay for'! I'm not sure -  : ;D

Offline TJNewton

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #3 on: August 27, 2014, 04:50:53 PM »
Holy sh -- that's beautiful. 

Offline Cheapo

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #4 on: August 27, 2014, 05:04:20 PM »
A happy surprise - or, are you saying 'you don't always get what you pay for'! I'm not sure -  : ;D

Lol was a very happy surprise.


After reading the packing slip I'm pretty sure I know what happened. Who ever placed the order either didnt have the option to say "2 single mags" and just put down "2 VZ2008 Mags" and they only have them in pouches, so the packing guy thought it was 2 pouches. Or the packer simply didnt see it was individual mags on the order and thought it was 2 pouches of mags. Either way, thanks Century :)

Offline JDA70

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #5 on: August 27, 2014, 05:19:53 PM »


Holy Heaven!
You deserve it though man.

Makes me wonder what CAI has in storage.


If you keep doing what you've been doing, you'll keep getting what you've been getting.

Offline Brasky

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #6 on: August 27, 2014, 06:54:30 PM »
After all of those mags, the vz was almost free!

Offline Cheapo

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #7 on: August 27, 2014, 09:16:01 PM »
After all of those mags, the vz was almost free!

No kidding right? Sure made me a happy camper.

Offline Chop1980

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #8 on: September 16, 2014, 10:16:45 PM »
Big time score man!
"I'd rather be judged by 12 than carried by 6"

Offline PJM

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #9 on: September 16, 2014, 10:28:13 PM »
Anxious to see what they say when you let them know they sent 5 instead of 2.

Offline Cheapo

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #10 on: September 17, 2014, 02:12:59 AM »
Anxious to see what they say when you let them know they sent 5 instead of 2.

Lol when I let them know? Na I think this good deed will have to go un noted. Dont want them asking for them back or anything  8)

Offline Rickofitall

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #11 on: September 18, 2014, 01:15:00 PM »
That is definitely a mistake and I personally would not feel right about not letting them know.

Offline muggia59

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #12 on: September 18, 2014, 03:25:42 PM »
Generally the mistakes that do happen, aren't in our favor. Then we have to jump thru hoops to hopefully get it taken care of. I would have to chalk that up to a "Good Century experience". Personally I am happy with MY VZ, and don't have any qualms with someday purchasing another Century product.
CZ SP01 Tactical, CZ SP01 Phantom, CZ P07, CZP01, CZCadet kit, CZ Scorpion EVO S1.

Offline Cheapo

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #13 on: September 18, 2014, 04:05:43 PM »
That is definitely a mistake and I personally would not feel right about not letting them know.

Guess that makes me a worse person than you  O0 Pretty sure they're doing more than fine financially and are not hurting from letting a few VZ mags go.

Offline Yengec

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Re: Century Arms Customer Support: Awesome Service or Awesome Mistake?
« Reply #14 on: September 18, 2014, 10:02:34 PM »
Principle.