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Author Topic: Shout out to CZ-USA Customer Service  (Read 1315 times)

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Offline Mifune326

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Shout out to CZ-USA Customer Service
« on: March 20, 2018, 02:55:06 PM »
As I posted here a few weeks ago, my P-09 was experiencing failures to feed while clambering as well as during the firing cycle.  I reached out to CZ-USA and was soon contacted by Randal Stroud from customer service.   Randal was extremely polite and professional and turned the pistol around in less than 3 weeks (even though CZ quotes a 4-6 week turnaround period).  Paperwork stated they adjusted the feed ramp and extractor tension and gave me new magazines!   The pistol is running great.  Needless to say, I'm extremely happy with the job that Randal and CZ did to correct this issue.  I just wanted everyone to know that CZ stands behind their products.  Great job CZ!  You have a customer for life!
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Offline fflmike

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Re: Shout out to CZ-USA Customer Service
« Reply #1 on: March 20, 2018, 03:53:30 PM »
They are great to deal with.  Glad you're back to shooting it.
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I remember when "Common Sense" was common.  I must really be old!

Offline 56cbr600rr

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Re: Shout out to CZ-USA Customer Service
« Reply #2 on: March 20, 2018, 05:43:08 PM »
Great to hear!
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Offline cremaley

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Re: Shout out to CZ-USA Customer Service
« Reply #3 on: March 20, 2018, 05:49:29 PM »
I've had nothing but great service from CZ Customer Service. The are the best.
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CZ 10-PC 9mm (HBI Trigger, CGW Striker 3lb spring, GGI Stainless Guide Rod 15lb spring)
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Offline FakeCZName

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Re: Shout out to CZ-USA Customer Service
« Reply #4 on: March 20, 2018, 06:16:16 PM »
Isn't it good to know CZ will help us if we need it? :)
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Offline Mifune326

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Re: Shout out to CZ-USA Customer Service
« Reply #5 on: March 20, 2018, 07:30:56 PM »
Just got done shooting it!  Shoots like a dream.  Zero malfunctions like we all expect from CZ (I think I just must have got the 1 pistol with an issue in 1000s of P-09s).   It has quickly become my favorite pistol.  Over the past year, CZs have been entering my safe and Glocks have been exiting.  hahahaha

And as others above have stated, it's nice to have a company stand behind their product and treat the customers like we matter.
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Offline fflmike

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Re: Shout out to CZ-USA Customer Service
« Reply #6 on: March 20, 2018, 07:48:28 PM »
 
Quote from: Mifune326 on March 20, 2018, 07:30:56 PM
Just got done shooting it!  Shoots like a dream.  Zero malfunctions like we all expect from CZ (I think I just must have got the 1 pistol with an issue in 1000s of P-09s).   It has quickly become my favorite pistol.  Over the past year, CZs have been entering my safe and Glocks have been exiting.  hahahaha

And as others above have stated, it's nice to have a company stand behind their product and treat the customers like we matter.

 8)  Pretty cool!
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I remember when "Common Sense" was common.  I must really be old!

Offline Mifune326

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Re: Shout out to CZ-USA Customer Service
« Reply #7 on: March 20, 2018, 08:23:45 PM »
I was happy to see that they worked on the feed ramp and adjusted the extractor, but I was REALLY surprised that they switched out my mags just in case.  Now THAT is quality customer service. 
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